Privacy Policy

Masters Plumbing Heating & Air

Effective Date: March 2026
Last Updated: March 2026

Masters Plumbing Heating & Air Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and service clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Business Identification
Masters Plumbing Heating & Air Inc.
Edmonton, Alberta, Canada
Phone: s=(780) 686-6753
Website: https://www.masterspha.com

If you have any questions regarding this policy or how your information is handled, please contact us at:
Email: info@masterspha.com
Information We Collect
We may collect personal information when you interact with our website or services.

Personal Contact Information
- Name
- Phone number
- Email address
- Service address
Service Information
- Details regarding plumbing, heating, or HVAC services requested
- Appointment scheduling information
- Service history
Payment Information

Payments may be processed through secure third-party payment processors. We do not store full credit card details on our website servers.

Technical Information

When visiting our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
This information helps us improve our website and services.
How We Use Your Information
We use collected information for the following purposes:
- Scheduling service appointments
- Providing plumbing, heating, and HVAC services
- Communicating with customers regarding services
- Processing payments and invoices
- Improving our website and customer experience
- Responding to inquiries or service requests
- Marketing and advertising our services
- Complying with legal and regulatory requirements
Advertising and Analytics
Our website may use third-party analytics and advertising tools including:
- Google Analytics
- Google Ads
- Call tracking services
These tools help us understand how visitors interact with our website and improve our marketing and services.

These services may collect information such as:
- IP address
- Browser information
- Pages visited
- Device type
This information is used strictly for analytics and advertising performance.

Learn more about how Google uses data here:
https://policies.google.com/privacy
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve website performance and analyze visitor behavior.

Cookies may store limited information such as:
- Browser preferences
- Session information
- Website usage data
You can disable cookies through your browser settings if you prefer not to allow them.
Third-Party Service Providers
We may share information with trusted third-party providers who assist in operating our business. These providers may include:
- Scheduling and service management software
- Payment processing companies
- Marketing and advertising platforms
- Website hosting providers
- Analytics providers
These providers are only given access to information necessary to perform their services.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
When information is no longer required it will be securely deleted or anonymized.
Protection of Personal Information
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, misuse, and unauthorized access.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your Privacy Rights
Under Canadian privacy law you may have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your information
- Request deletion of personal data where applicable
Requests may be submitted using the contact information listed below.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage users to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
If you have any questions regarding this Privacy Policy or how we handle personal information, please contact:

Masters Plumbing Heating & Air Inc.
Edmonton, Alberta, Canada

Email: info@masterspha.com
Phone: (780) 686-6753
Website: https://www.masterspha.com